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Return/Exchange Policy

At Brilliance Quadrant, customers satisfaction is our number one priority.  If for any reason you are not satisfied with our product, you may return or exchange your purchase within 7 days of receipt.

Return Guidelines:

  • A $9.95 return postage charge will be deducted from your refund, which covers shipping and insurance.
  • A return shipping label will be provided upon receipt of return request.
  • The item must be in new condition and in the original packaging with security tag attached.
  • Refund will be done in its original form of payment.  It will take up to one week to be credited back to your account.
  • Brilliance Quadrant reserves the right, at its sole discretion, to determine if returned merchandise is in new condition.  Returns that do not meet our policy will not be accepted and will be returned to you.
  • Items that are personalized, altered, and custom made, cannot be returned or refund.
  • Promotional and discounted items cannot be returned or refund.
  • To ensure a positive shopping experience for all our customers, if we identify unreasonable return pattern, we may restrict or refuse future transactions from such customers at
  • International orders are not eligible for free returns.  The return shipping cost will be provided after the return request been initiated.

Please email us with order number and item description at to initiate the return for Exchange or Refund. 


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